Back on March 14th, Seth Godin (of “Idea Virus” and “Purple Cow” fame) asked in his blog, “How much do you care about authenticity?” His first paragraph read:
Years ago, Bill Evans walked off stage at a jazz club... and the audience applauded. Why? Even though they weren't going to hear the jazz great and his group that night (even though they'd paid, hired the sitter, etc.) they were applauding how real he was. If the artist didn't want to play, that was fine with them.
Well, that’s just silly. Bill Evans wasn’t being authentic; he was being a selfish unprofessional whiner – Ok -- a legendary talented unprofessional whiner. In fact, he reneged on his promise to play; Is that being authentic? Anyone who applauded must have been congratulating him on his past accomplishments because they weren’t given another reason.
In reality – his walking off the stage hurt his reputation; he just didn’t care for whatever reason. Can you imagine if I showed up for a photography project and told my client I didn’t feel like shooting today? Never happen, professionalism is too crucial to my business.
Yet, Seth’s post provoked thought. I’ll reframe the question this way: “what does authenticity mean to a creative product?” In short, it means the product can be trusted to be what it claims – it’s a genuine “fill in the blank”. It’s honest.
Authentic means that you’re free to decide; it means you’re not deceived. Authenticity does not mean exclusivity and it doesn’t mean quality. If we pay more for authenticity it is because we find it necessary to pay more for “trust”. We’ll pay more so long as we’re assured that we’ll get what we’re told we’re getting: like an insurance policy.
Nevertheless, more important to a high demand, high quality creative product is exclusivity. A limited run ensures value. Restricted access to exceptional talent keeps demand high – it’s that old law of supply and demand. One of a kind is more valuable than one of 100.
If you’re a colossal talent, an audience may even tolerate bad behavior in hopes that they’ll be lucky enough to gain access. If you’re a legendary talent, limit access by walking off stage 25% of the time and your ticket prices may rise (or not). Plus, perhaps you could charge even more by offering insurance that you’ll actually play that night.
Check out Seth Godin’s post here: http://sethgodin.typepad.com
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